Shipping Policy
Last updated: 4 August 2026
Where we ship
We ship to all 50 US states, Washington DC and US territories. We do not ship outside the United States at this time.
We deliver to residential addresses, business addresses and PO boxes. Some carrier services cannot deliver to PO boxes, so if you use one, we will route your order to a carrier that can.
Shipping rates
- Orders of $150 or more: free standard shipping.
- Orders under $150: a flat standard shipping rate, shown at checkout before you pay.
The exact rate for your order is always calculated and displayed at checkout, before payment. Sales tax is added where required by the state you are shipping to.
Processing time
We ship all orders within 48 hours of purchase, excluding weekends and US federal holidays. An order placed on Friday, Saturday or Sunday ships the following Monday or Tuesday.
During product launches, promotions and the holiday period, processing can take an extra business day or two. If your order will be delayed beyond that, we email you.
Delivery time
Standard delivery takes 3 to 10 business days after your order leaves our facility. Transit time depends on how far you are from Little Rock, Arkansas.
Total time from order to doorstep is normally 4 to 12 business days. Delivery estimates are estimates, not guarantees. Carrier delays, severe weather and peak season volume can push them out.
Tracking
You get a confirmation email as soon as you order, and a second email with a tracking number as soon as your parcel is handed to the carrier. Tracking can take up to 24 hours to start updating after you receive it.
If you don't see either email, check your spam folder, then email us at hello@phosis.com.
Getting your address right
Please check your shipping address carefully before you pay. We are not able to redirect a parcel once the carrier has it.
If you spot a mistake, email hello@phosis.com immediately with your order number. If the order has not yet shipped we will correct it. If it has already shipped and is returned to us as undeliverable, we refund the purchase price minus the shipping cost we paid, or we reship at your cost.
Lost, stolen or delayed parcels
Once a parcel is handed to the carrier, it is in their hands, but we will help you sort it out.
- Tracking shows delivered but nothing arrived. Check with your household, neighbours and building mail room, and look for a carrier note. If it still hasn't turned up 3 business days after the delivery scan, email us and we will open a claim with the carrier.
- Tracking has not moved in 7 business days. Email us and we will trace the parcel.
- Confirmed lost in transit. We reship your order at no cost, or refund it in full, whichever you prefer.
For parcels marked delivered and then taken from the property, we ask you to file a police report where possible. We handle these case by case and we would rather keep a customer than win an argument.
Damaged in transit
Glass breaks. If your order arrives damaged, email hello@phosis.com within 7 days of delivery with your order number and a photo of the damage and the outer box. We send a replacement at no cost. Keep the packaging until the claim is settled.
Split shipments
Occasionally we ship an order in more than one parcel, at no extra cost to you. If that happens you receive a separate tracking number for each parcel.
Returns
Every order is covered by our 60-day money-back guarantee. See our Return policy for how it works.
Questions
Phosis, LLC
2701 Kavanaugh Boulevard, Suite 301
Little Rock, AR 72205, United States
hello@phosis.com
(646) 801-6016
