Frequently Asked Questions
Our Products
Calm, our deep hydration moisturizer, and Luminous, our revitalizing face oil are specifically formulated for skin that’s showing the signs of perimenopause and menopause – typically dryness, redness, fine lines, impaired barrier function and hyperpigmentation. Though many women entering perimenopause and menopause experience dry skin, you can use Phosis products whether you have dry, combination, or oily skin.
Phosis products have undergone extensive clinical testing to ensure safety including HRIPT (Human Repeat Insult Patch Test), which received a score of 0.00 indicating that they are non-irritating. Our products are also formulated without added fragrances, essential oils, sulfates, salicylic acids, parabens or methylparabens — common irritants for hormonal skin.
Changes in skin become evident during perimenopause when cellular turnover begins to decrease due to falling estrogen levels. Not only does skin become dryer, but it can also appear dull or less radiant. Our products are formulated to boost moisture, support barrier function, restore suppleness, and improve texture.
Yes. Changes to the skin that begin in perimenopause continue through menopause and post-menopause thereby making our products suitable for women at any stage of the menopausal journey.
No. None of our products contain fragrances or essential oils. Some have noticed a subtle scent of the natural ingredients they contain. Our clinical trial testers noted that the products had a delicate scent that was almost undetectable.
Calm
Calm is a potent and effective moisturizer. Apply a small, pearl-sized amount of face cream to face and neck, then massage in an upward motion until fully absorbed. Can be used morning and evening.
Luminous
Luminous is a powerful yet featherweight oil that can be used over Calm or on its own. Start with 1-2 drops for face and add more as needed especially if using on decollete.
In clinical trials, 93% of women saw an increase in radiance in four weeks, 97% saw smoother skin in four weeks, and 84% saw an increase in texture and smoothness after eight weeks.
The box and glass jar can be recycled curbside or wherever you recycle paper and glass products. All other components (lids, pumps, sprayers, droppers, etc.) will soon be recyclable through our partnership with Pact Collective, a non-profit focused on sustainability in the beauty industry.
Our products are radically clean with full transparency into our ingredients. They also meet “clean” guidelines as set out by major retailers. We have chosen and sourced ingredients with the utmost care for the health of your skin and the health of the environment. Lastly, we are beyond thrilled that our products have a perfect score of 100 on the Yuka App.
Orders
Phosis allows returns of product for up to 60 days after purchase. Please email us at hello@phosis.com to request a return authorization. Once the return authorization has been received, please pack the product carefully as we will not be able to process a refund if glass is broken. Kindly note that customers are responsible for return shipping.
Please send all returns to the following address:
Phosis Skincare
2701 Kavanaugh Blvd, Suite 301
Little Rock, AR 72205
Phosis allows returns of product for up to 10 weeks after the order date, no questions asked. Please pack the product carefully as we will not be able to process a refund if glass is broken. Customers are responsible for return shipping. Please contact hello@phosis.com for a Return Authorization number needed to process your return.
Unfortunately, we do not ship internationally at this time.
Please email hello@phosis.com for changes to your order. We will do our best to make changes, but cannot adjust orders once they have been shipped. We try to ship all orders within 24 hours of placement.
Please email us! We’d love to hear from you at hello@phosis.com