Refund Policy

Phosis Skincare Return and Refund Policy

We value your business and want you to feel confident shopping with us. If something doesn’t work for you, we’re here to make it right.

 

NEED ASSISTANCE?

Contact our Customer Care Team:

hello@phosis.com

 

100% Phosis Guarantee

We stand behind every product we make. If you’ve used your Phosis Skincare products consistently, correctly but still didn’t get the results you were hoping for—we’re happy to offer a full refund, minus shipping, no questions asked. (Terms and Conditions Apply).

To request a refund, please email us with the following:

  • Full name

  • Email address

  • Product(s) purchased

  • Reason for refund

  • Feedback on how we can improve

Once we receive your email, we will provide you with a Return Authorization number which will be required to process your return. Please pack the product carefully as we will not be able to process a refund if glass bottle or jar is broken. Customers are responsible for return shipping. 

DAMAGED ITEMS

If your order arrives damaged, we’ll gladly replace it or refund your purchase. Please contact us and include photos of the damage so we can assist you. 

PURCHASES FROM RETAIL PARTNERS

If you purchased Phosis Skincare from an authorized retailer (not directly from us), please refer to their return policy. We are unable to process returns or refunds for third-party purchases.

RETURN SHIPPING

We do not provide prepaid shipping labels for returns. You may use any shipping carrier, but we strongly recommend using a trackable method. We cannot issue refunds for lost return shipments.

Please mail returns to:

Phosis Skincare Returns 

Return Authorization #

2701 Kavanaugh Blvd, Suite 301

Little Rock, AR 72205

REFUND TIMELINE

Refunds are processed to your original payment method within 7-10 business days of receiving and verifying your return.