Return Policy
Last updated: 4 August 2026
We want the routine to work for you. If it doesn't, send it back.
Every order placed on phosis.com is covered by our 60-day money-back guarantee. You have 60 days from the date your order is delivered to request a return and receive a full refund of the purchase price.
The product does not need to be unused. Use it, give your skin the two weeks it needs, and if it isn't right for you, send back whatever is left.
Return shipping is paid by you. We refund the full purchase price of the product. We do not refund the cost of shipping the product back to us, and we do not refund the original shipping charge if one was paid. The one exception is a damaged, defective or incorrect order, covered below, where we cover everything.
How to start a return
- Email hello@phosis.com within 60 days of delivery. Include your order number and which product you are returning.
- We reply with a return authorization (RA) code, usually within one business day.
- Write the RA code clearly on the outside of the package.
- Pack the product, including any product remaining in the jar or bottle, and ship it to the return address below.
Packages that arrive without an RA code cannot be matched to an order and cannot be refunded. Please request your code before you ship.
Return address
Phosis Skincare Returns
2701 Kavanaugh Boulevard, Suite 301
Little Rock, AR 72205
United States
Packing your return
Glass jars and bottles break in transit. Wrap each item and use a padded mailer or a box with filler. Items that arrive broken or cracked cannot be accepted for return, so pack carefully.
We recommend a shipping service with tracking. Phosis is not responsible for returns that are lost or damaged on the way back to us, and we can only refund what reaches our facility intact.
When you get your money back
Once your return arrives at our facility we inspect it and either approve or decline the refund. We email you with the outcome.
Approved refunds are processed within 5 to 7 business days and issued to your original payment method. Your bank or card issuer can take up to another 10 business days to post the credit to your account, which is outside our control.
If more than 15 business days have passed since we emailed you that your refund was approved and you still don't see the credit, contact us at hello@phosis.com and we will chase it.
Bundles and sets
The Power Pair and other bundles are priced as a set. To return a bundle, send both products back together under one RA code and we refund the full bundle price.
If you return only part of a bundle, we refund the bundle price minus the regular individual price of the item you kept.
Damaged, defective or incorrect orders
Inspect your order when it arrives. If an item is damaged in transit, defective, or not what you ordered, email hello@phosis.com within 7 days of delivery with your order number and a photo.
We will send a replacement or issue a full refund including shipping, at no cost to you. You do not pay return shipping in these cases, and in most cases we won't ask you to ship anything back at all.
What we can't accept
- Returns requested more than 60 days after delivery
- Products bought from a retailer, marketplace or reseller other than phosis.com. Those returns go through the seller you bought from, under their policy.
- Gift cards
- Items that arrive broken because they were not packed for transit
- Products that have been decanted, refilled, relabeled or otherwise tampered with
Exchanges
We don't process direct exchanges. The fastest way to get the product you want is to return the one you have and place a new order.
Refused and undeliverable packages
If a package is refused at delivery or comes back to us as undeliverable, we refund the purchase price minus the outbound shipping cost we paid to send it. We will email you before reshipping anything.
Order cancellations
We ship fast, usually within 48 hours. If you need to cancel, email hello@phosis.com as soon as possible and we will cancel the order if it has not yet been handed to the carrier. Once it has shipped, the return process above applies.
Before you file a chargeback
If something is wrong with your order, email us first. We answer every message at hello@phosis.com and we can almost always resolve it faster than your bank can.
Questions
Phosis, LLC
2701 Kavanaugh Boulevard, Suite 301
Little Rock, AR 72205, United States
hello@phosis.com
(646) 801-6016